HELP CENTRE
Frequently asked questions
Everything you need to know about DentDeflect, ordering and caring for your vehicle.
Product and fit
What is DentDeflect?
DentDeflect is a removable car-door protection system designed to provide an added barrier against common parking dents, scratches and minor door impacts.
Will DentDeflect prevent every possible dent?
No product can guarantee protection from every possible impact. DentDeflect is designed to reduce the risk from common neighbouring-door contact and everyday parking knocks. It cannot prevent damage from severe impacts, collisions, deliberate damage or every possible angle of contact.
Is permanent installation required?
No. DentDeflect is designed to be fitted after you park and removed before you drive, with no permanent modification to your vehicle.
How quickly can it be fitted and removed?
Once you are familiar with the product, DentDeflect is designed to install and remove in seconds. Always follow the supplied fitting instructions.
Will it fit every vehicle?
Vehicle shapes, panel materials and door layouts vary. Please review the product dimensions and suitability information before ordering. Contact us if you would like help assessing your vehicle.
Using DentDeflect
Can I drive with DentDeflect attached?
No. DentDeflect must be removed and stored securely before the vehicle is driven.
How does the anti-theft strap work?
The integrated strap is secured with part of the strap inside the vehicle, helping to discourage opportunistic removal while the vehicle is parked.
Can DentDeflect be stolen?
The anti-theft strap is a deterrent, not a guarantee against deliberate theft, cutting or vandalism. As with any external vehicle accessory, use it with appropriate care.
Could it mark or scratch my paint?
Always ensure both the vehicle surface and the product contact areas are clean and free from grit, sand or other debris before fitting. Follow the supplied cleaning, fitting and storage instructions.
How should I store it?
Remove it before driving, allow it to dry if necessary, and store it securely so the contact surfaces remain clean and free from debris.
Orders and support
Where does DentDeflect deliver?
DentDeflect currently delivers throughout New Zealand. Available delivery options and costs are shown at checkout.
How can I track my order?
When tracking is available, you will receive delivery information using the contact details provided with your order.
What if my order arrives damaged or there is a problem?
Please contact us promptly with your order number and photographs where relevant. We will work with you in accordance with our returns policy and your rights under New Zealand consumer law.
Can I return the product if I change my mind?
Change-of-mind returns are subject to our published returns policy. Faulty or misdescribed products are handled in accordance with New Zealand consumer law.
How do I contact DentDeflect?
Use the contact page on this website and our New Zealand-based team will respond as soon as possible.
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